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What Governs Your Account on vellki

Your use of vellki is subject to these terms and the laws of your eligible region. Access and participation depend on your local law — if online gaming is restricted where you are, these terms do not override that.

Jurisdiction-dependent accessAccount holder obligationsData and privacy rightsWallet transaction terms

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Terms That Apply to Your Account

vellki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on vellki, you agree to use the platform only where it is lawful for you to do so. We do not represent that access is permitted in every location — eligibility is your responsibility under your local law. Your account is

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personal and non-transferable. You may not share login credentials or allow another person to operate your account. Deposits made via bKash, Nagad, or Rocket are processed under the terms of those respective wallet providers in addition to ours. Funds held in your vellki account balance are
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not bank deposits and carry no interest. Withdrawals are subject to identity verification — we confirm that the withdrawal wallet matches the one used for deposit, which means your bKash, Nagad, or Rocket number must be consistent across transactions. We reserve the right to suspend accounts
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where we detect misuse, multiple registrations, or activity inconsistent with these terms. Any disputes relating to account balances or transaction records should be raised with our support team within 30 days of the relevant transaction. These terms may be updated; continued use of the platform after
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a change constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries directly. Reach out through any of the channels below — include your registered wallet number so we can locate your account quickly.

Live Chat Available directly in the platform. Start a chat from your account dashboard and select the account or legal query option for the fastest response.

Email Support Send your query to our support address. Include your registered bKash, Nagad, or Rocket number and a clear description of the issue.

Account Help Centre The help section inside your account covers common legal questions — account closure, data requests, and transaction disputes are all addressed there.

DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

We collect only what is necessary to operate your account and process transactions. Your wallet details — whether bKash, Nagad, or Rocket — are stored in encrypted form and never shared with third parties outside of payment processing. You can request a copy of your personal data or ask us to close your account at any time by contacting support.

Data Retention

We retain account and transaction records for the period required by applicable regulations. You may request deletion of non-essential data by contacting support with your registered wallet number.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers a fresh OTP to your number before access is granted.

Data Requests and Changes

To update your registered details or request your data, contact support via live chat or email. We process data requests within a reasonable timeframe and confirm completion by message.

Common Legal and Account Questions

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, our support team can help directly.

Yes. Access depends on your local law and eligible region. If online gaming is restricted where you are, you should not open or use an account regardless of technical access.

Yes. Contact support with your registered wallet number — bKash, Nagad, or Rocket — and request a data export. We will confirm receipt and provide your data within a reasonable period.

Any remaining balance is returned to your registered withdrawal wallet before closure is finalised. Verification of the wallet is required as part of the closure process.

Raise the dispute with our support team within 30 days of the transaction. Include the date, amount, and the wallet used. We review transaction logs and respond with findings.

Your wallet details are used only for processing your deposits and withdrawals. They are stored encrypted and are not sold or shared with third parties outside of payment processing.

Contact support via live chat or email and request permanent closure. We will verify your identity, return any balance to your registered wallet, and confirm when the account is closed.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What Governs Your Account on vellki

How to Reach Us on Legal Matters

How We Handle Your Account Data

Data Retention

Cookie Use

Account Security

Data Requests and Changes

Common Legal and Account Questions

01 Does my location affect whether I can use vellki?

02 Can I request a copy of the data vellki holds on me?

03 What happens to my account balance if I close my account?

04 How do I dispute a transaction on my account?

05 Are my bKash, Nagad, or Rocket details shared with anyone?

06 How do I close my account permanently?

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