Reference

Terms That Cover How vellki Works

These terms set out what you agree to when you open an account and use our platform. Access and eligibility depend on your local law and the regions where our service is available — read this before you deposit or place a wager.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via accountOne account per person
vellki Terms That Cover How vellki Works
TERMS SUPPORT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about a transaction or account action, our support team handles these queries directly. Have your account ID and any relevant transaction reference ready before you write in — it speeds things up.

Live Chat Reach the support team through the live chat inside your account dashboard. Available during our posted operating hours for account and terms queries.
Email Support Send detailed terms or dispute queries to our support email address shown in the account help section. We aim to respond within one business day.
Account Help Centre The help centre inside your account covers common terms questions, payment rules for bKash, Nagad, Rocket, and the account verification process.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Your account data is stored securely and we do not share it with third parties outside of payment processing through bKash, Nagad, Rocket, and bank transfer where applicable. You have the right to request a copy of the data we hold, to correct inaccuracies, or to ask us to close your account. Submit those requests through our support channel with your account ID. We retain transaction records for the period required by applicable financial rules.

Data Security

Account data is encrypted at rest and in transit. We use standard security protocols to protect your login credentials and payment information from unauthorised access.

Your Data Rights

You can request access to your account data, ask us to correct errors, or request account closure at any time by contacting support with your registered account details.

Payment Records

All bKash, Nagad, and Rocket transactions are logged against your account. You can view your full transaction history inside the account wallet section at any time.

Terms Changes

We notify you through your registered account before material changes to these terms take effect. Continuing to use the platform after that notice counts as acceptance.

Frequently Asked Questions on These Terms

These are the questions we see most often about how our terms apply to accounts, payments, and eligibility.

You must be an adult and in a region where accessing our service is lawful. Eligibility depends on your local law — confirm that before you register. One account per person is permitted.

All deposits and withdrawals via bKash, Nagad, and Rocket are subject to both our terms and the terms of those payment providers. Keep your transaction reference if you need to raise a dispute with us.

Depending on the breach, we may restrict, suspend, or close your account. We will notify you of the action taken and explain what you can do next, including how to appeal through support.

We will notify you through your registered account before material changes take effect. Minor operational updates may be made without advance notice, but we aim to keep the terms current and clearly dated.

Contact our support team through live chat or the support email in your account help section. Include your account ID and specify whether you want a data copy, a correction, or account closure.

Check your transaction history in the account wallet section first. If the record does not match your bKash, Nagad, or Rocket app, contact support with your transaction reference and we will investigate.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.